Shipping policy
Shipping & Delivery
1. Shipping costs
Shipping costs depend on the delivery address and the shipping method chosen. They are displayed during checkout before you complete your purchase.
Free shipping on orders of €50 or more – for delivery within Germany and to the other EU countries. The free shipping option is offered to you automatically during checkout. For delivery to countries outside the EU, we charge shipping costs even for orders of €50 or more.
Shipping within Germany:
- Standard shipping: €3.99, 3–5 working days
- Express shipping: €8.99, 1–2 working days
- Free shipping: for orders of €50 or more
Shipping abroad:
For deliveries abroad, different shipping costs apply depending on the destination country, and are displayed during checkout. An overview of all delivery zones and shipping costs can be found on our page Shipping Costs & Delivery.
2. Delivery times
We ship your order after receipt of payment. The delivery time starts when payment is received.
- Germany: 3–5 working days (express shipping: 1–2 working days)
- Other EU countries: 5–9 working days
- Countries outside the EU: 7–14 working days
The times given are guide values. If shipping is unexpectedly delayed, we will inform you without delay.
3. Shipping partner
We work with DHL. After your order has been shipped, you will receive a shipping confirmation with a tracking number by email.
4. Delivery to parcel lockers
Delivery to DHL parcel lockers (Packstationen) is possible within Germany. During checkout, select the option “Delivery to parcel locker” and enter your Post number and the parcel locker number correctly.
5. Several items in one order
Every item in our shop is a one-of-a-kind piece. If you order several items, we may ship them in several parcels. Shipping costs are only charged once for this. You will be informed by email if your order arrives in several parcels.
6. Undeliverable parcels
If a parcel cannot be delivered because of an incorrect or incomplete address, additional shipping costs for redelivery will be charged to you. Please make sure your delivery address is complete: full name, street and house number, postcode and town, country, and a telephone number for queries from the carrier.
7. Shipping to countries outside the EU
For deliveries to countries outside the EU (for example the USA, Canada, Australia, Turkey, Norway), import charges such as customs duties and import VAT may apply. These are not included in the purchase price or the shipping costs and are levied under the law of the destination country. Before ordering, please inform yourself about possible costs with the competent authorities of your country.
8. Shipment tracking
After your order has been shipped, you will receive a shipping confirmation by email with a tracking number, a link to shipment tracking and the name of the carrier. This allows you to follow the status of your delivery online at any time.
9. Returns and right of withdrawal
You have a 14-day right of withdrawal in accordance with our returns and withdrawal policy. You will find further information there.
Return address:
OGFashioncheck GbR
represented by its partners Jamael Halimi and Darius Pfarr
Wolfstalstraße 12
31832 Springe
Germany
10. Contact
If you have questions about shipping and delivery, please contact us:
Email: info@ogfashioncheck.com
Telephone: +49 1578 6790658
Response time: within 24 hours (Mon–Fri)
